スマホ普及で増えた通信状況についての苦情 総務省は「実測値を表記」指導

総務省によると、2012 年12 月末時点において、携帯電話は1億 3,836万加入となっており、国民1人当たり1加入以上、携帯電話が普及。さらに同年度については、新規出荷台数の7割以上がスマートフォンとなり、普及台数としては約 4,300 万台、普及率は約4割まで伸びているという。

そんななか9月4日、総務省は「スマートフォン安心安全強化戦略」を発表。"スマートフォンサービス等の適正な提供の在り方"を検討するなかで、携帯電話会社などに対し、「通信速度について、実測値を表示・併記」するよう提唱すると発表した。


スマートフォン(以下スマホ)の普及にともない、「契約解除料や解約時の割賦残金、『実質0円』等の無料強調、セット販売等の料金」といったサービス契約時のほか、「通信速度や通信エリア等のサービス品質・エリアに関するもの」と、電気通信サービスに直接関わる苦情も増加。

確かにこれまでスマホの通信速度は、「受信時最大●●Mbps」などと、あくまでも「理論値」が表記されることが多かった。しかし、実際の通信速度はエリアはもちろん、場所や時間帯などによっても大きく異なるもの。

速度だけではない。ネット上では、接続率の表記についての疑問も以前からある。"つながりやすい"といっても、それは何と比較してなのか? ソフトバンクは900MHz帯を用いた3G通信サービスの提供を開始して以来、「つながりやすさNo.1」をアピールするものの、ネット上では「つながらないんだけど...」という声も出ている。一方KDDIは、800MHz帯のLTEネットワークを拡充することで、自社が断トツになるのではないかと自信をのぞかせているという。

実測値や接続率の表記方法については、どういった条件下でおこなうのかなど課題は多そうだが、何よりもユーザーが感じたことが全て。iPhone5S狂騒曲は始まったばかり、さてユーザーの評判はどこが最も良いだろうか。

【参照リンク】
・【47都道府県 つながりやすさ満足度調査発表!】"接続率NO.1"に疑問の声が(NAVERまとめ)
http://matome.naver.jp/odai/2137822407600286601
・「スマートフォン安心安全強化戦略」の公表(総務省)
http://www.soumu.go.jp/menu_news/s-news/01kiban08_02000122.html 

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An image of Steve Jobs is shown on a screen at the Apple Store in Santa Monica, Calif., Wednesday, Oct. 5, 2011. Jobs, the Apple founder and former CEO who invented and masterfully marketed ever-sleeker gadgets that transformed everyday technology, from the personal computer to the iPod and iPhone, has died. He was 56.

An image of Apple founder and former CEO Steve Jobs is displayed on a laptop screen at a Barnes and Noble store selling Apple merchandise Wednesday, Oct. 5, 2011 in Atlanta. Jobs, who invented and masterfully marketed ever-sleeker gadgets that transformed everyday technology, from the personal computer to the iPod and iPhone, died Wednesday.

An image of Steve Jobs, the Apple founder and former CEO, is displayed on a laptop screen at a Barnes and Noble store selling Apple merchandise Wednesday, Oct. 5, 2011 in Atlanta. Jobs , who invented and masterfully marketed ever-sleeker gadgets that transformed everyday technology, from the personal computer to the iPod and iPhone, died Wednesday. He was 56.

NEW YORK, NY - OCTOBER 05:  People look at candles and flowers that have been placed in remembrance of Steve Jobs, founder and former CEO of Apple Inc, outside the Apple Store at West 66th Street on October 5, 2011 in New York City. Jobs, 56, passed away October 5, 2011 after a long battle with pancreatic cancer. Jobs co-founded Apple in 1976 and is credited, along with Steve Wozniak, with marketing the world's first personal computer in addition to the popular iPod, iPhone and iPad.

NEW YORK, NY - OCTOBER 05:  Steve Jobs is remembered outside the Fifth Avenue Apple Store on October 5, 2011 in New York City.

A hand drawn condolence is shown in front of Jobs' house in Palo Alto, Calif., Wednesday, Oct. 5, 2011. Jobs, the Apple founder and former CEO who invented and masterfully marketed ever-sleeker gadgets that transformed everyday technology, from the personal computer to the iPod and iPhone, has died. He was 56.

Apolline Arnaud, 12, a neighbor of Steve Jobs, writes a message in front of Jobs' home in Palo Alto, Calif., Wednesday, Oct. 5, 2011. Jobs, the Apple founder and former CEO who invented and masterfully marketed ever-sleeker gadgets that transformed everyday technology, from the personal computer to the iPod and iPhone, has died. He was 56.

Flags fly at half staff following the death of Steve Jobs at Apple headquarters Wednesday, Oct. 5, 2011 in Cupertino, Calif. Jobs, the Apple founder and former CEO who invented and masterfully marketed ever-sleeker gadgets that transformed everyday technology, from the personal computer to the iPod and iPhone, has died. He was 56.

Fred Velez, of San Francisco, holds an Apple iPhone displaying an early picture of Steve Jobs, as he and others gather outside an Apple store in San Francisco on Wednesday, Oct. 5, 2011.   Jobs, the Apple founder and former CEO who invented and masterfully marketed ever-sleeker gadgets that transformed everyday technology, from the personal computer to the iPod and iPhone, died Wednesday. He was 56. Apple announced his death without giving a specific cause. He died peacefully, according to a statement from family members who said they were present.

Steve Streza of San Francisco holds an iPad with a picture of Steve Jobs displayed, outside an Apple Store in San Francisco,  Wednesday, Oct. 5, 2011.  Jobs, the Apple founder and former CEO who invented and masterfully marketed ever-sleeker gadgets that transformed everyday technology, from the personal computer to the iPod and iPhone, died Wednesday. He was 56. Apple announced his death without giving a specific cause. He died peacefully, according to a statement from family members who said they were present.

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